Telecom Management – How did it start
The way the world views telecom has changed significantly since the days of landlines and dial up connections. Today telecom means wired and wireless communications of any type, including voice and data, and the means by which those communications travel. This includes just about any mode of technology people use to communicate with each other, whether that be over landline phone, smartphone, tablet, computer, fitbit, smart tv or satellite phone.
The concept of telecommunication is actually almost as old as humankind, beginning with communication via beacon, smoke signals, and carrier pigeons. Telecom experienced a huge jump in the 19th century with the invention of wired communication, then again with wireless communication later in the 20th century.
The way we communicate has become much broader as well thanks to technology such as teleconferencing, texting, social media, VoiP, and satellite communications. All of these including traditional voice and data communication have each become a basic component of most company’s telecom infrastructure.
Because we communicate in such a wide variety of ways, the need to manage these methods and modes have created the practice of telecom management. Telecom management requires the integration and cooperation of many moving parts to include telecom and IT infrastructure, device management, and carrier plan management.
As telecom becomes bigger yet more flexible, the delineation between that and traditional IT infrastructure begins to muddle. Messages that qualify as telecom often use IT infrastructure to transmit. A perfect example of this is texting. Text anywhere outside of a wifi network and that text message is sent over the cellular network. Hook up to a wifi spot with an iphone and that message is sent via IT to the iphone its communicating with. To keep up with the added demand of telecom, IT departments are struggling with the load.
Telecom management does a great job at providing some delineation between telecom and IT for many businesses in need of separation of the two. While IT still deals with anything traditionally IT such as server space and workstations and higher level functioning, telecom management encompasses the procurement, maintenance, and use of wired phones, company cell phones, fax communication, video conferencing, chat clients, etc. – anything that is more ground level.
For a business to be successful, telecom expense management must be robust. Telecom management personnel must be able to communicate effectively with vendors and procure the best deals and equipment for the company. This often means dealing with numerous vendors, contracts, types of equipment, etc. which can become overwhelming if not managed right.
Now the importance of telecom management is on par with that of IT. Allotting the proper amount of resources to your telecom department, or spending adequate money on quality telecom outsourcing will directly impact the success of your business, just as much as It does.
Whether you choose to use telecom software, hire and train a robust telecom management department alongside your IT department, or completely outsource your telecom management solution, make sure you invest the amount of time, money, and care that today’s telecom necessitates. The ability of your company to communicate effectively is priceless.
You can also read more about Telecom Audit on our blog.